Privacy Policy

Last updated: 28 March 2026

LeanCore ("we", "our", "us") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and how we keep it safe.

1. Information We Collect

Information you provide directly

  • Account information: your name, email address, phone number, and company name when you register or contact us.
  • Communications: messages you send us through WhatsApp, email, or our contact form.
  • Business data: information from your connected business systems that is processed by your LeanCore team members on your behalf.

Information collected automatically

  • Usage data: how you interact with our website, including pages visited, time spent, and referring sources.
  • Device information: browser type, operating system, and screen resolution.
  • Cookies: small data files stored on your device to improve your experience. See section 5 below.

2. How We Use Your Information

We use your information to:

  • Provide and improve our services
  • Set up and maintain your LeanCore team members
  • Process requests you make through WhatsApp, email, or your connected systems
  • Communicate with you about your account and our services
  • Ensure the security and integrity of our systems
  • Comply with legal obligations

We never sell your personal information to third parties. We never use your business data for any purpose other than providing our services to you.

3. How We Protect Your Information

We take the security of your data seriously. All data transmitted between your systems and ours is encrypted in transit using industry-standard encryption. Data at rest is stored in encrypted, access-controlled environments.

Your business data is isolated from other customers. No other organisation can access your data, and our team members are trained exclusively on your business information within your private environment.

We implement:

  • Encryption in transit and at rest
  • Strict access controls and authentication
  • Regular security audits and monitoring
  • Data isolation between organisations
  • Automated threat detection

4. Data Retention

We retain your information for as long as your account is active or as needed to provide services to you. If you close your account, we will delete your business data within 30 days. We may retain certain information as required by law or for legitimate business purposes such as resolving disputes.

5. Cookies

Our website uses essential cookies to ensure basic functionality. We do not use tracking cookies or third-party advertising cookies. Analytics cookies, if used, are anonymised and do not identify you personally.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate information
  • Delete your personal information (subject to legal requirements)
  • Export your data in a portable format
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us using the details below.

7. Third-Party Services

We use trusted third-party services to provide our platform (hosting, communication, and data processing). These providers are contractually bound to protect your data and only process it on our instructions. We do not share your data with third parties for their own marketing purposes.

8. International Data Transfers

Your data may be processed in countries outside your country of residence. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable data protection laws.

9. Children's Privacy

Our services are designed for businesses and are not directed at individuals under the age of 18. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through our services. The "Last updated" date at the top of this page indicates when the policy was last revised.

11. Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us: